Horse Park Hideaway – Terms & Conditions
Welcome to Horse Park Hideaway! Our aim is to make your visit a relaxing and memorable experience that you’ll want to repeat again and again. To help us achieve this, we kindly ask all guests to read and accept the following terms and conditions before your stay.
Check-In & Check-Out
Check-in: From 3:00 pm on your arrival day. We will notify you if the cabin becomes available earlier.
Check-out: By 10:00 am. Please leave your cabin clean and tidy. Dispose of rubbish responsibly in the recycling bins and report any breakages or damages.
Booking & Payments
Bookings are accepted from families, couples, and pre-agreed groups. All guests under 18 must be accompanied by an adult.
A deposit is required at booking, with full payment due at least 14 days before arrival. If full payment is not received, we reserve the right to cancel your booking (deposit non-refundable).
Cancellations within 14 days of arrival are non-refundable.
Packages should be added at booking or can be added later by contacting us. Any outstanding balance on arrival will be charged automatically.
Bedding and one towel per guest are provided. Extra towels and robes can be hired for a small fee.
Cancellations & No-Shows
Deposits are non-refundable and non-transferable.
No-shows will be charged the full booking cost with no refund.
Site Access & Parking
Access the site via the private driveway. Please do not reverse out of the driveway; plenty of turning space is available onsite.
Park only in the allocated bays for your cabin—do not block roads or other access points.
Private areas on site are off-limits; please observe signage and do not enter these areas.
CCTV
Motion-activated cameras monitor the parking bays at Fern and Connie Cabins for your safety and our security.
Behaviour
Abusive, threatening, or disruptive behaviour will not be tolerated. Guests causing complaints with evidence may be asked to leave without refund and will be liable to compensate affected parties.
Breakages, Damage & Loss
Please report any pre-existing damage or missing items on arrival.
Guests are responsible for any damage, loss, or excessive cleaning charges incurred during their stay. Charges will be based on the lowest market value replacement cost.
Children & Safety
The Hideaway is a wonderful place for children, but parents/guardians must supervise them at all times.
Children must never be left alone near the Hot Tub, Log Burner, Fire Pit, or BBQ.
Horse Park Hideaway accepts no responsibility for injuries on site.
Play Area & Trampoline
Equipment is inspected daily and logged weekly.
Children must be supervised at all times.
Children under 6 are not allowed on the trampoline. Use of the equipment is at your own risk.
Hot Tub Use
Please follow the hot tub guidelines found in your info pack.
Decking may be slippery when wet—take care when entering, exiting, and walking nearby.
Children must be supervised at all times.
Hot tubs are checked daily by staff.
Dogs
Dogs are welcome by prior arrangement only.
Owners must clean up after their dogs and dispose of waste properly.
Dogs must not be left alone in vehicles, cabins, or bell tents.
We provide dog beds and bowls, but you may bring your own. Dogs are not allowed on furniture.
Dogs must be well-behaved and under control; badly behaved dogs may be asked to leave.
A cleaning contribution fee applies for dogs.
Peace & Tranquillity
Please keep noise to a minimum after 10 pm. No outdoor music after this time.
Horse Park Hideaway is a peaceful rural location; late-night parties and loud disturbances are not permitted.
Guests disturbing others will be asked to leave without refund.
Occupancy Limits
Fern Cabin: Maximum 2 adults + up to 3 children.
Connie Cabin: Maximum 6 guests, either 4 adults + 2 children or 2 adults + 4 children.
Please notify us in advance of any visitors; unapproved guests will be asked to leave.
Lost & Stolen Property
Horse Park Hideaway is not responsible for lost or stolen items.
Guests will be charged for any lost or stolen Horse Park Hideaway property.
No Smoking & No Drugs
All cabins have a strict no-smoking policy inside.
Outdoor cigarette butts must be disposed of responsibly.
No illegal drugs or substances are permitted on site.
Fire Safety
Fires are only allowed in wood burning stoves, fire pits, and BBQs.
Fire pits must not be moved and only used in their designated cabin garden area.
Guests are responsible for any fire damage caused.
Car Charging
Car charging is not permitted on site. A £60 fee applies if found charging a vehicle.
Group Bookings
We welcome adult groups who appreciate our quiet, family-friendly environment.
If your group plans late-night outings or parties, this may not be the right place.
Please contact us directly for group bookings.
Insurance
We recommend all guests have their own travel or holiday insurance.
Flexibility & Contact
We strive to be flexible and helpful while ensuring everyone enjoys their stay. Please contact us with any questions or special requests.
Breach of Terms
Guests found breaching these terms may be asked to leave immediately without refund.
GDPR & Privacy Policy
Information We Collect:
We collect your name, contact details, party information, payment details, and any special requirements to manage your booking and stay.
How We Use Your Information:
To process bookings, communicate with you, manage your holiday, seek feedback, and send you offers (unless you opt out).
Who We Share Your Information With:
Your information may be shared with trusted partners involved in your booking but is never sold. We comply with all data protection laws.
Your Rights:
You can request to see, change, or delete your personal information. For more details, visit www.ico.org.uk.
For questions or concerns about your data, please contact us directly.
Thank you for choosing Horse Park Hideaway! We look forward to welcoming you soon.